Refund policy

Return & Refund Policy

We accept return requests within 7 days of delivery.

Return Conditions

Items must be unused, unworn, unwashed, and returned with their original packaging, tags, and accessories. An order number or proof of purchase is required.

If your item arrives damaged, defective, or incorrect, please contact us promptly with photographs and details. Reasonable inspection to identify a defect does not make an item ineligible for return.

How to Request a Return

Contact us within 7 days of delivery:

Email: [balkumardaas@gmail.com]

Please wait for our return instructions before sending the item back.

Return Shipping

We cover return shipping for damaged, defective, or incorrect items. For change-of-mind returns or an incorrectly selected size, the customer pays return shipping.

Refunds

After receiving and inspecting your return, we will notify you of the refund decision. Approved refunds will be initiated within 5–7 working days. Your bank or payment provider may take additional time to credit the amount.

Refunds will be issued to the original payment method. For COD orders, refunds will be transferred to your provided bank account or UPI ID.

Original delivery charges are non-refundable for change-of-mind returns. Applicable delivery charges will be refunded for damaged, defective, or incorrect items.

Exchanges

You may request an exchange within 7 days of delivery, subject to stock availability and the return conditions above.

For a change of size, colour, or preference, a ₹90 return and reverse logistics fee applies. Any price difference will be communicated before you confirm the exchange.

Exchanges for damaged, defective, or incorrect products are provided at no additional shipping cost. If a replacement is unavailable, we will offer a refund.

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